Terms
Dog Walking
- Pet parents are responsible for any and all damages their pet does.
- Pet parents are responsible for providing bags to pick up their dog's stool on walks.
- Pet parents are responsible for providing their own reliable leash and collar or harness.
- Pet parents are responsible for providing a safe and reliable form of entry into their home.
- Dog walks may start and end with approx. 5 minutes of indoor or outdoor playtime.
- Dog walks begin and end at the time the Dog Walker first makes contact with the dog(s).
- Dog walks are subject to change in service type or duration depending on weather. PlayTime may be used as a substitute.
- Pet parents are responsible for providing bags to pick up their dog's stool on walks.
- Pet parents are responsible for providing their own reliable leash and collar or harness.
- Pet parents are responsible for providing a safe and reliable form of entry into their home.
- Dog walks may start and end with approx. 5 minutes of indoor or outdoor playtime.
- Dog walks begin and end at the time the Dog Walker first makes contact with the dog(s).
- Dog walks are subject to change in service type or duration depending on weather. PlayTime may be used as a substitute.
Pet Sitting
- Duke Dog Care is not responsible for any damage done by any animals.
- Hourly pet sitting rates are charged per each rounded-up hour.
- Pet sitting that exceeds 7 hours will be adjusted to a Full Day rate.
- Hourly pet sitting stays that extend past 11:30pm will be adjusted to an Overnight rate.
- Pet sitting rates are subject to change depending on distance and difficulty.
- A non-refundable deposit is required for all pet sitting reservations.
- Payment for pet sitting services must be completed before the beginning of the reservation.
- Hourly pet sitting rates are charged per each rounded-up hour.
- Pet sitting that exceeds 7 hours will be adjusted to a Full Day rate.
- Hourly pet sitting stays that extend past 11:30pm will be adjusted to an Overnight rate.
- Pet sitting rates are subject to change depending on distance and difficulty.
- A non-refundable deposit is required for all pet sitting reservations.
- Payment for pet sitting services must be completed before the beginning of the reservation.
Grooming & Training
- Duke Dog Care is not responsible for any injury.
- Street parking must be available for grooming service van access.
- Street parking must be available for grooming service van access.
Payment
- No refunds.
- All service rates are subject to change.
- Payment in the form of cash, check, Venmo, or credit card is accepted.
- Payment for Grooming services must be completed by the end of service.
- Payment for Dog Training must be completed before training services begin.
- Payment for Dog Walking services must be completed by or on the day of service.
- Payment for Pet Sitting services must include all days paid in full.
- Payment for all services must be paid on time or will be subject to daily interest added on. Legal remedies may be pursued.
- All service rates are subject to change.
- Payment in the form of cash, check, Venmo, or credit card is accepted.
- Payment for Grooming services must be completed by the end of service.
- Payment for Dog Training must be completed before training services begin.
- Payment for Dog Walking services must be completed by or on the day of service.
- Payment for Pet Sitting services must include all days paid in full.
- Payment for all services must be paid on time or will be subject to daily interest added on. Legal remedies may be pursued.
Premium Rates & Cancellations
- Services on nationally recognized holidays are subject to Holiday Rate up-charges.
- Winter season (October - March) all services are subject to 'Winter Rate' up-charges.
- Weekend services are subject to additional fees.
- Services completed outside of business hours are subject to additional fees.
- Scheduled services that are cancelled by the pet parent are subject to Cancellation/Reschedule Fees.
- Cancellations of dog walking services must be confirmed 48 hours before scheduled reservation.
- Cancellations of dog training services must be confirmed 48 hours before scheduled reservation.
- Cancellations of grooming services must be confirmed 72 hours before scheduled reservation.
- Cancellations of pet sitting services must be confirmed within 72 hours of booking your reservation.
- Winter season (October - March) all services are subject to 'Winter Rate' up-charges.
- Weekend services are subject to additional fees.
- Services completed outside of business hours are subject to additional fees.
- Scheduled services that are cancelled by the pet parent are subject to Cancellation/Reschedule Fees.
- Cancellations of dog walking services must be confirmed 48 hours before scheduled reservation.
- Cancellations of dog training services must be confirmed 48 hours before scheduled reservation.
- Cancellations of grooming services must be confirmed 72 hours before scheduled reservation.
- Cancellations of pet sitting services must be confirmed within 72 hours of booking your reservation.
Information and Permissions
- All information provided must be accurate and up-to-date.
- All pets must be up-to-date on required vaccinations including rabies and distemper.
- By using Duke Dog Care services you grant permission for your pet's images and videos to be shared.
- By using Duke Dog Care services you grant permission for your information to be recorded and stored.
- By using Duke Dog Care services you grant permission for our professionals to have access to your home for services.
- All pets must be up-to-date on required vaccinations including rabies and distemper.
- By using Duke Dog Care services you grant permission for your pet's images and videos to be shared.
- By using Duke Dog Care services you grant permission for your information to be recorded and stored.
- By using Duke Dog Care services you grant permission for our professionals to have access to your home for services.
Click here to complete our Card on File Authorization Form
Terms are subject to change
Last updated June, 2022